What to Expect

At Auburn Heights, the health and well-being of our members, guests, volunteers and staff continue to be our primary concern. Recognizing that events and operations must be managed very different than in years past, the precautions and expectations we establish focus on safeguarding not only our visitors but also our volunteers and staff, without whom we cannot fulfill the Marshall legacy. To ensure a safe environment for all, we will limit hands-on activities, and most interactions between visitors and volunteers/staff will be socially distanced.

Read what a guest had to say about their recent visit to our site for a Steamin’ Day:

Great day! You guys had awesome distancing and cleaning measures in place! Everyone wearing masks and lots of hand sanitizer everywhere! It was a great way to get out and maintain social distancing practices!

 

With health and safety in mind, we want to let you know what to expect so you can plan accordingly should you choose to visit.

Masks On!
Consider yourself invited to a fun mask-erade party! In accordance with Governor Carney’s Executive Order, all staff, volunteers and visitors who are Kindergarten age and above are expected to wear masks while on-site (except when eating or drinking, during which time they must be seated and socially distanced from others). 

Proper mask wearing includes covering both mouth and nose with your face covering. If you are unwilling to wear a mask or unable to do so due to a medical condition, we suggest that you postpone your visit until this requirement changes.

Admission
For the April “Egg-Stravaganza” event (pending approval from Delaware Dept of Public Health), advanced, timed ticket purchase will be required, not only for the fastest and most touch-free entry, but also to comply with current regulations set forth by the State of Delaware. Reservations to all events may be made online or by calling the Friends of Auburn Heights Office (302-239-2385) weekdays 9 am to 5 pm.  If you have any questions, do not hesitate to email us at admin@auburnheights.org.

Capacities will be limited as we prioritize health and safety.

Practice Social Distancing
While on-site, please keep at least 6 feet between you and others not in your immediate party. Signage will help identify safe distances and remind all of the need to maintain safe spacing.
 
Rides
Please note that most of the historic vehicles that we traditionally operate on Steamin’ Days will not be available since they do not permit adequate distancing, and we will be ensuring passengers on our trains or in the Mountain Wagon are properly distanced. Volunteers will spray or wipe down seats to give riders a safe and sanitary experience.

Mansion Tours
Delaware State Parks owns and operates the Marshall Mansion at Auburn Heights and is responsible for decisions related to tours of the historic property. Tours are not available at this time, but if you wish to inquire about arranging a private tour, please contact Teresa Pierce (Teresa.Pierce@delaware.gov; or 302-239-5687).

Marshall Steam Museum
While the newly renovated museum is open and expansive, capacity inside will be reduced to 30% of fire capacity to comply with current safety guidelines and ensure there is room for proper social distancing. Self-guided experiences will be available along a designated route to ensure one-way paths and proper spacing. Those who are at higher risk for the virus are encouraged to visit instead on Thursday or Friday afternoons, when the museum is open from 1 to 4 pm and . 

Cleaning and Sanitation
We will be adhering to all regulations established by the state and CDC, including regular cleaning of highly touchable surfaces and restrooms. While touch points are minimal inside the museum, we encourage you to take advantage of the hand sanitizing stations provided and to wash your hands thoroughly and regularly (we’ve invested a lot in antimicrobial soap — so please use it liberally and frequently to make our investment worthwhile).

Volunteers & Staff
All volunteers and staff will be screened for high temperatures when they arrive to check in for their shifts.

Signage
Signage reminding everyone on-site to practice social distancing and good hand hygiene will be displayed conspicuously throughout the property.

 

The latest updates on the COVID-19 regulations in Delaware can be found here: https://coronavirus.delaware.gov/

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